The polls are in, and the results may surprise or even upset you: the overwhelming majority of employees quit their jobs because of management.
That’s right, you might be the problem for high turnover in your company.
If you’ve recently lost an employee, especially one who did their job well, you may want to take a step back and do some self-reflecting. Otherwise, it’s likely you’ll find yourself in this situation again.
As a leader, employee turnover should scare you, and here’s why:
If you want to avoid these major drawbacks and many more, you need to solve the #1 mistake causing employees to quit: poor communication.
Sounds simple enough, right? But it’s not just how you communicate that’s causing employees to throw in the towel, it’s about how you’re listening. Or, how you’re not listening.
Employees don’t expect their bosses to be perfect. In fact, most employees are willing to put up with some bad behavior if they feel there’s an opportunity to find common ground or change the behavior in the future.
Poor listening makes employees feel stuck. When employees feel like they’re not being heard, they see no other choice than to leave.
Becoming a better listener is well within your capabilities, but it will take some adjustments and work to your current habits.
Try these four methods for improving your listening skills:
This strategy works in two ways. First, it gives the employee the opportunity to correct or confirm what you’ve said, to ensure you got the message right.
The second, repeating things works as a memory and comprehension tool; you’re more likely to absorb the message when you have to say it again out loud.
You know those conversations where you just can’t wait to butt in with your two cents? In these moments, you’re not focused on the speaker and more focused on your reaction.
Next time you’re having a conversation with an employee, commit to not saying anything. That is until it’s your time to speak; when it is your time to speak, make sure you’ve taken a moment to absorb the message before reacting.
Put away your phone; close your laptop; exit out of your emails, and save your coffee for later. In other words: don’t multitask.
When we multitask, no matter what the task, we compromise on quality for the sake of quantity. If you want to become a better listener, start by committing to just listening.
You may be spreading yourself so thin, your employees don’t even have a chance to speak with you.
You might even be a greater listener, but if your team doesn’t have the opportunity to sit down and speak with you, they will still feel unheard. Commit to a couple of hours per week solely to listen to what your team has to say.
Employees attribute a great deal of importance to sharing their concerns, ideas, recommendations and feedback; creating a space for employees to be heard should be one of your top priorities. If done well, employers will improve their employee retention immensely!
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